Veterans using the VA Pharmacy at the Togus VA Medical Center in Augusta should be aware that the facility has switched to an all mail-order system in order to limit participant and staff exposure to the coronavirus.
The VA’s Outpatient Pharmacy will only fill emergency prescription needs for in-person pick up. Emergency prescriptions include post-surgical, emergency department and hospital discharge medication needs.
All other medications and supplies will be mailed to participants.
Veterans and their caregivers may request refills and renewals by contacting the refill line at 207-623-5770, mailing in refill slips, by Pharmacy Call Center at 1-207-623-8411 option 1 or by requesting them through My HealtheVet and choosing "Ask a Pharmacist."
Any veterans seeking refills are asked to allow seven to 10 days for prescription delivery.
Veterans may request expedited shipments and may request changing routine medications from 30-day refills to 90-day refills by calling the Pharmacy Call Center at 207-623-8411 option 1 or by using My HealtheVet Secure Messaging and selecting “Ask a Pharmacist” when composing a message.
Per policy, the VA Pharmacy cannot send patients 90-day refills of controlled substances, some supply items and certain high-risk medications.
The also pharmacy will not fill more than 90 days of maintenance medications or honor early refills.
For more information, call 207-623-8411, Ext. 5353. <